Job Description

Job Description

Company Description:

Congdon’s Aids to Daily Living are leaders in the medical equipment supply industry in Edmonton. We have been in business over 50 years providing home healthcare, mobility, and accessibility solutions. With a focus on putting people first and a reputation for trustworthiness, we offer expert advice and friendly service to swiftly get the right products to those in need. We are the top choice for mobility and home care products in Edmonton, Northern, and Central Alberta.

We are hiring for a Service Advisor - Wheelchair and Mobility Equipment Repairs

Role Description:

The Service Advisor is the primary point of contact for customers requiring maintenance, servicing, or repair of mobility devices such as power wheelchairs, scooters, and other assistive equipment. This role involves assessing client needs, coordinating with technicians, managing repair orders, and ensuring excellent customer service throughout the process.

• Greet clients (in person, by phone, or electronically) and assess service needs.
• Create service orders and document customer concerns and equipment issues.
• Provide preliminary diagnosis and discuss repair or maintenance options with customers.
• Schedule service appointments and coordinate technician assignments.
• Communicate with technicians to ensure accurate and timely repairs.
• Keep clients informed of job status, estimated completion time, and any changes in cost or service requirements.
• Manage warranty, insurance, and funding documentation, when applicable.
• Maintain accurate records of service work, parts used, and client interactions.
• Ensure compliance with health and safety standards and regulatory requirements for mobility equipment.
• Maintain a high level of empathy and professionalism, especially with clients who may have complex mobility needs.

Qualifications:

• Experience in a service advisor, customer service, or mobility equipment role preferred.
• Technical understanding of mobility devices and their components is an asset.
• AADL, NIHB, DVA Program knowledge is an asset.
• Strong communication and interpersonal skills.
• Proficient with computers and service order systems.
• Organized, detail-oriented, and capable of multitasking.
• Self confident, friendly, and compassionate.
• Mature, patient and professional.
• Dependable and have a strong work ethic.

Compensation:

Competitive compensation based on experience.

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person

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