Customer Support Quality Specialist - German Job at Alpha Talent Solutions, Malta

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  • Alpha Talent Solutions
  • Malta

Job Description

We are seeking a proactive Quality Assurance Specialist to join our multilingual Customer Support Department based in MALTA.

In this role, you'll be supporting our German and Austrian sales teams and will play a crucial part in maintaining service excellence, identifying improvement areas, and supporting training strategies to uplift the teams overall performance.

Your Role:

  • Review customer interactions and assess adherence to internal standards.
  • Deliver insightful feedback to team leads and contribute to coaching efforts.
  • Monitor trends through detailed call analysis and performance tracking.
  • Collaborate with the Learning & Development team to address skill gaps.
  • Recommend actionable improvements that enhance service delivery and efficiency.
  • Stay updated with QA trends and help refine our internal processes.

Who You Are:

  • A QA professional with at least 2 years experience, ideally in a call center or sales support setting.
  • Organized, analytical, and driven by quality outcomes.
  • Fluent in German and English (spoken and written).
  • Tech-savvy with experience using Microsoft Office and QA reporting tools.
  • A team player who thrives in a fast-paced, evolving environment.

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